terms and conditions & privacy policy

Terms and Conditions

Introduction

Welcome to the website of Canada Duct Ltd. (canadaduct.com). By accessing or using this website, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use this website.

Use of Website

This website is provided for informational purposes only. The content on this site is intended to describe the heating, cooling, plumbing, and air duct cleaning services offered by Canada Duct Ltd. and to allow users to contact us for inquiries. You agree to use this website lawfully and not in a way that may harm, disrupt, or interfere with the website or its users.

Services and Information

All information provided on this website is general in nature and does not constitute a binding agreement, estimate, or guarantee. Any heat pump installation, furnace repair, plumbing work, air duct cleaning, HVAC service, or related service is subject to a separate written or verbal agreement based on a proper inspection. Service details, pricing, availability, and timelines are confirmed only after direct consultation and assessment of the equipment or system.

No Guarantees

While we make every effort to ensure the accuracy of information on this website, Canada Duct Ltd. makes no warranties or representations regarding the completeness, accuracy, or availability of the content. Service offerings may change without notice, and all repairs or service recommendations are determined on a case by case basis depending on system condition, usage, and operational requirements.

Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Canada Duct Ltd. unless otherwise stated. You may not reproduce, distribute, or use any content without prior written consent.

Limitation of Liability

Canada Duct Ltd. shall not be held liable for any direct, indirect, or incidental damages resulting from the use of this website or reliance on its content. Use of this website is at your own risk.

Third Party Links

This website may contain links to third party websites for your convenience. Canada Duct Ltd. is not responsible for the content, policies, or practices of any third party sites.

SMS and Communication Consent

By providing your phone number, you consent to receive SMS updates, appointment reminders, and service follow-ups from Canada Duct Ltd. Msg & data rates may apply. Text HELP for help or STOP to unsubscribe at any time.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

Contact Information

If you have questions about these Terms and Conditions, please contact:

Canada Duct Ltd.

241 Sandpiper Blvd, Chestermere, AB, T1X 0Y4

Phone: 403-800-9888

Email: [email protected]

Privacy Policy

Introduction

Canada Duct Ltd. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website (canadaduct.com) and SMS communications.

Information We Collect

We may collect personal information that you voluntarily provide, including your name, phone number, email address, home address, service requirements, and any other information submitted through contact forms, phone calls, or direct communication. We may also collect non-personal information such as browser type, device information, IP address, and website usage data.

How We Use Your Information

The information we collect is used solely to:

Respond to service inquiries and schedule appointments

Provide estimates and communicate about our heating, cooling, plumbing, and duct cleaning services

Send service confirmations, reminders, and updates via SMS or email (if you have opted in)

Request reviews or feedback after completed services

Improve website performance and user experience

Fulfill any other purpose for which you provided the information

We do not sell, rent, or trade your personal information to third parties.

SMS Communications

By opting in, you consent to receive text messages from Canada Duct Ltd. regarding appointments, service updates, promotions, and follow-ups. Msg & data rates may apply. You may opt out at any time by replying STOP. Reply HELP for assistance.

Cookies and Tracking

This website may use cookies or similar technologies to improve functionality, remember preferences, and analyze traffic. You can choose to disable cookies through your browser settings if you prefer. Disabling cookies may affect certain website features.

Information Sharing

We do not share personal information with third parties except where required by law or necessary to operate the website and our business, such as with trusted service providers for website hosting, analytics, payment processing, or communication platforms under strict confidentiality agreements.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly. We will respond to reasonable requests in a timely manner. You may also opt out of receiving marketing communications at any time by following the unsubscribe instructions in emails or replying STOP to SMS messages.

Third Party Links

Our website may contain links to third-party websites for your convenience. Canada Duct Ltd. is not responsible for the privacy practices or content of those external sites. Please review their privacy policies separately.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or regulations. Any updates will be posted on this page with a revised effective date. Continued use of our website after changes constitutes acceptance.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Canada Duct Ltd.

241 Sandpiper Blvd, Chestermere, AB, T1X 0Y4

Phone: 403-800-9888

Email: [email protected]